Overview
Vedisha follows a quality-focused return and replacement policy.
As several products are custom-made or printed on demand, returns are accepted only under specific conditions.
Eligible Cases for Replacement or Refund
Customers may request a replacement or refund in the following situations:
- Damaged product received
- Wrong product delivered
- Manufacturing defect
- Incorrect size delivered compared to order
Non-Eligible Cases
Returns or refunds will generally not be accepted for:
- Change of mind
- Minor color variation due to screen differences
- Incorrect size selected by customer
- Delays caused by courier companies
- Used, washed, or damaged products after delivery
Mandatory Proof
For claims related to damaged, defective, or incorrect items, customers must provide:
- Order ID
- Clear product images
- Packaging images
- Unboxing video where applicable
Claims without sufficient proof may be rejected.
Claim Window
Customers must raise complaints within 48 hours of delivery.
Refund Process
Approved refunds are generally processed within 5–10 business days to the original payment method.
For Cash on Delivery orders, customers may be asked to provide bank account details for refund processing.
Replacement Policy
If eligible, a replacement product may be shipped instead of issuing a refund.
Return Shipping
In approved cases, return pickup or return shipping instructions will be provided by our support team.
Right to Refuse
Vedisha reserves the right to refuse refund or replacement requests that appear abusive, fraudulent, or inconsistent with this policy.
Contact
Email: info@vedisha.shop
Phone: +91-6395993356